Support Home Phone. Manage Calling Features and Voicemail. Learn how to manage your Xfinity Voice settings. Accessing Voice Settings. Sign in to Xfinity Voice Settings using your Xfinity ID and password. Select the preferences you want to change. Preferences Tab Options. Voicemail Indicator Light. 744 Messages. 2 years ago. XM does not have an option to change number of rings. If your iPhone rings and you want it to go to voicemail immediately rather than answering, double tap your side or top button, or single tap and it will silence the ring. 2.The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages. You can play, share, delete, reply to and if available, view transcriptions of your voice messages. In addition, you can also manage and record greetings. This app requires a subscription to Xfinity Mobile service and is only ...Set your voicemail greeting. Dial *99 or your Xfinity Voice number. Enter your passcode when prompted. If you are accessing your voicemail for the first time, you will be prompted to create a password and record a personalized greeting. Press 4 to go to the Personal Options menu. Press 3 to go to the Greetings menu. Press 1 for Personal Greetings.When I log into Xfinity Connect Voice on the web it says: " We were unable to determine your access to voicemail service at this time. Please check back later. You may try logging out and log back in. If the problem persists, please contact Customer Care through the Help section in Settings or call 1-800-COMCAST."Close the Xfinity app and open your phone dialer. Go to Settings > Voicemail. Enable the "Visual Voicemail" and "Voicemail transcription" options. If these are already enabled, disable them, wait a minute or so, then re-enable them. Tap "Change PIN" to verify/change your PIN. Go back to your phone dialer and hold 1 to dial into your voicemail ...For further assistance please reach out directly to Xfinity Mobile team. The expert mobile team can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. ... Xfinity Visual Voicemail is working fine on my Galaxy S22, including transcription. It took some effort to make it work properly, and I've posted about this a few ... Features & Settings. Equipment. Xfinity Connect Web. Overview 4 Articles. Downloadable Xfinity Welcome Kits. Xfinity Voice Call Plans Overview. Set Up Your Voicemail from Your Home Phone. eMTA Requirements for Your Xfinity Voice Service. Visit the Xfinity app, select the Overview tab, and then select the Activate Xfinity Mobile devices card. Services tab in the Xfinity app: Visit the Xfinity app, select the Services tab, then select Mobile. Finally, select Mobile lines and data usage. You will see the number of devices available to activate for your account.This will rule out any issues with the way your services were initially set up. - In my case, my provisioning did not include text or voicemail so they had to make manual changes to correct that mistake. 2) Troubleshooting your device. if you have access to another phone on the Xfinity network you can try your sim card on that device. Ask your ...Apr 8, 2024 · To make sure call forwarding was set up correctly, follow these steps: On your Xfinity Mobile device, dial *73. Press the Call button and wait for a confirmation tone or message. End the call. Dial *72 if you want all calls to automatically forward. Dial *71 if you only want unanswered calls to forward. Dial the 10-digit phone number (including ... Go to Settings > Phone > Voicemail > Change PIN. Enter your old PIN, then enter your new PIN. Other Android devices. Dial *86 from your phone. Follow the prompts to change your PIN. Note: You'll need to enter your old PIN before you can change it. Follow the steps above if you don’t know your old PIN. Get 24/7 help with any questions you have.Features & Settings. Equipment. Xfinity Connect Web. Overview 4 Articles. Downloadable Xfinity Welcome Kits. Xfinity Voice Call Plans Overview. Set Up Your Voicemail from Your Home Phone. eMTA Requirements for Your Xfinity Voice Service.Change your Voice Security PIN. Click the Account icon and then select Account and Identity. Under Your Information, select Xfinity ID and Security. Scroll down to the Service Access section and select Home Phone Security PIN. On the next page, click Change PIN. Enter your current Security PIN, then create and confirm your New PIN.COMCAST BUSINESS VOICEEDGE™ QUICK REFERENCE GUIDE FOR POLYCOM VVX 600/601 VOICEMAIL Set up voicemail To set up your Voicemail: • Press the icon. • Enter your passcode (provided from Comcast Business or your phone administrator) then press . • Follow the audio prompts to create a new passcode and record your name.Xfinity Mobile Visual Voicemail How can I set up visual voicemail on my phone? It does not give me the option anywhere. If I go into the Phone app and go to the voicemail tab, the only button is one to "call voicemail." I contacted Xfinity and their "solution" was to install a third-party app called HulloMail that requires a subscription fee.This will rule out any issues with the way your services were initially set up. - In my case, my provisioning did not include text or voicemail so they had to make manual changes to correct that mistake. 2) Troubleshooting your device. if you have access to another phone on the Xfinity network you can try your sim card on that device. Ask your ...First, go to Voice Settings in My Account (you may be asked to sign in using your Xfinity ID and password). Choose Voicemail PIN under the Xfinity ID, Passwords & PINS section. Click edit in the Voicemail PIN box. Enter your new voicemail PIN and confirm the new PIN. Click Update.Manage Spam Blocker settings. Sign in to Xfinity Voice using your Xfinity ID and password. Click the Settings (wheel) icon in the upper-right corner and select Settings to see your voice preferences. Select Call Blocking. Adjust Spam Blocker settings accordingly.Ensure mobile data is enabled on your phone and within the app settings: (depending on the phone you have) Applications/Apps>Voicemail (xfinity)>Mobile Data>Allow background data usage & Allow data usage while Data saver is on. Visual VM will not work without data.Visual Voicemail without Data on Xfinity Mobile. Dual SIM and Visual Voicemail. I am running dual Sims on my Pixel 7 with at&t and Xfinity. When my primary data is set to …If you don’t have your iPhone with you, you can access your voicemail from any phone. Here’s how: 1. Dial your Xfinity Mobile phone number from any phone 2. When your greeting begins to play, press # 3. Enter your PIN 4. Follow the prompts to access voicemails or change options See more Browse Coverage & Network. Get 24/7 help with any questions you have. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. After signing in, you'll be redirected to Xfinity Connect, your dashboard for Comcast email and voicemail service. Access your email account by clicking Mail or your voicemail by clicking Voice. Other Comcast Services Manage all your Xfinity services through My Account. Get started by using the Xfinity My Account app on your mobile device or ...COMCAST BUSINESS VOICEEDGE™ QUICK REFERENCE GUIDE FOR POLYCOM VVX 600/601 VOICEMAIL Set up voicemail To set up your Voicemail: • Press the icon. • Enter your passcode (provided from Comcast Business or your phone administrator) then press . • Follow the audio prompts to create a new passcode and record your name.Jan 23, 2023 · The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages. You can play, share, delete, reply to and if available, view transcriptions of your voice messages. In addition, you can also manage and record greetings. This app requires a subscription to Xfinity Mobile service and is only ... On an iPhone: From the voicemail tab, tap on the message you want to save. Select the Share icon. You can then choose to: Add the voicemail to a note. Save it as a voice …Other Android devices. Dial *86 from your phone. Follow the prompts to change your PIN. Note: You'll need to enter your old PIN before you can change it. Follow the steps above if you don’t know your old PIN. Learn how customers can …When it comes to choosing a mobile carrier, consumers have a multitude of options available to them. From the big-name carriers like Verizon and AT&T to smaller, regional providers...Busy: To forward calls when your phone is busy (if you are on a call and call waiting is not enabled). 1. Lift the telephone handset and dial 90. 2. Enter the phone number to which your calls will be forwarded. 3. Replace telephone handset. Call Forwarding Busy is now on. To turn off Call Forwarding Busy, dial 91.How to set voicemail up. The concern is not "Xfinity App" help related. Topic moved here to the proper help section for assistance.You can start by clicking the chat icon located in the top right corner on your forums' page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help us locate your account. Let me know if you have any questions.How to set up voicemail alerts by email. Sign in to Xfinity Voice Settings using your Xfinity ID and password. Click on the Settings icon in the top right corner of the page and click on Settings. Click on Voicemail Notifications. Select the Enable voicemail transcription box and enter a valid email address in the Email Notifications section.If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...Nov 8, 2021 · In this case, use the other options here to access your voicemail. Access voicemail from your phone's dial pad. There are three ways to access your voicemail using your phone's dial pad. You can: Press and hold 1; Dial *86; Dial your Xfinity Mobile phone number . Set Up or Access Xfinity Mobile Voicemail for Apple . Access voicemail from your ... 6. Try dialing (or pressing and holding) 1. Some phones use the number 1 as their voicemail number. Occasionally, it's not even necessary to dial the number — simply hold the 1 button down for a few seconds, then move the phone to your ear. This method is used by T-Mobile, some Sprint devices, and others.COMCAST BUSINESS APP – BUSINESS V OICEEDGE FEATURES 6 Voicemail The Voicemail screen allows you to listen to new voicemails and manage your greetings. On the main screen, tap a Voicemail file to select one of the following options: • Play icon to listen to the voicemail. • Speaker icon to turn on the phone’s speaker.7 points. Xfinity Mobile Visual Voicemail. How can I set up visual voicemail on my phone? It does not give me the option anywhere. If I go into the Phone app and go … Learn how to set up an alternate greeting schedule on your home phone service. Xfinity For full functionality of this site it is necessary to enable JavaScript. First, clean out the voicemail on the network server by pressing and holding “1” and then listening to all new and saved messages and deleting them appropriately. Next, clean up the voicemail on your phone by fully listening to each unopened or not fully transcribed messages, etc. Good Luck! 4. 0.I checked the visual voicemail on my phone, says to call voicemail to continue to set up. I attempted to contact customer service twice. They said I need to download the Xfinity voicemail app. Downloaded the app and it says to use the visual voicemail that came with the phone.Open the dialer app and follow these steps: Press and hold 1 . Enter your password if prompted. If you're setting up voicemail for the first time, enter the last four digits of your mobile number ...Sep 22, 2020 · When I log into Xfinity Connect Voice on the web it says: " We were unable to determine your access to voicemail service at this time. Please check back later. You may try logging out and log back in. If the problem persists, please contact Customer Care through the Help section in Settings or call 1-800-COMCAST." Xfinity Mobile Visual Voicemail How can I set up visual voicemail on my phone? It does not give me the option anywhere. If I go into the Phone app and go to the voicemail tab, the only button is one to "call voicemail." I contacted Xfinity and their "solution" was to install a third-party app called HulloMail that requires a subscription fee. COMCAST BUSINESS VOICEEDGE™ QUICK REFERENCE GUIDE FOR POLYCOM VVX 600/601 VOICEMAIL Set up voicemail To set up your Voicemail: • Press the icon. • Enter your passcode (provided from Comcast Business or your phone administrator) then press . • Follow the audio prompts to create a new passcode and record your name. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.Press # to send the message. After the message is sent to the first mailbox, a prompt asks if there are any additional mailboxes to which the message is to be sent. Repeat the steps to send the message to the additional mailboxes. Press * to go back to the voicemail Main Menu when all mailboxes have been entered.Busy: To forward calls when your phone is busy (if you are on a call and call waiting is not enabled). 1. Lift the telephone handset and dial 90. 2. Enter the phone number to which your calls will be forwarded. 3. Replace telephone handset. Call Forwarding Busy is now on. To turn off Call Forwarding Busy, dial 91.If you want to sign up for Xfinity Mobile online, the first step is to visit Xfinity’s website. There, you can log in to your Xfinity account and begin the process. It should only take you a few minutes to complete the steps, which we’ll walk through here. The first step is choosing whether you want to buy a new phone or bring your current one.Sep 22, 2020 · When I log into Xfinity Connect Voice on the web it says: " We were unable to determine your access to voicemail service at this time. Please check back later. You may try logging out and log back in. If the problem persists, please contact Customer Care through the Help section in Settings or call 1-800-COMCAST." If your voicemail is not set up, select OK. 6 Swipe left. 7 Select the Menu button. 8 Select Settings. 9 Select Voicemail. 10 Select Advanced Settings. 11 Select Setup. 12 Select Voicemail number. 13 Enter the Voicemail number and select OK. Repeat steps 2-4 to check your voicemail. Motorola Moto G 5GI am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.In this case, use the other options here to access your voicemail. Access voicemail from your phone's dial pad. There are three ways to access your voicemail using your phone's dial pad. You can: Press and hold 1; Dial *86; Dial your Xfinity Mobile phone number . Set Up or Access Xfinity Mobile Voicemail for Apple . Access voicemail from your ...Oct 17, 2022 · To fix the problem, follow these steps: 1. Go to apps, click on the Xfinity mobile app, and look for notifications. See if it is enabled or not. Click enable to activate notifications. 2. To see if the notification problem is on the phone, go to settings, click notifications, and enable the notification for the Xfinity Mobile App. 3. Manage Spam Blocker settings. Sign in to Xfinity Voice using your Xfinity ID and password. Click the Settings (wheel) icon in the upper-right corner and select Settings to see your voice preferences. Select Call Blocking. Adjust Spam Blocker settings accordingly.Setting up your voicemail. 1. Press and hold 1. 2. Enter your password if prompted. If you are asked for a password the first time you access your voicemail, just enter the last four digits of your phone number. 3. Follow the directions to set up your password. 4.You have unread emails Check Voicemail; Watch TV Online; Sign out. Back. Your accounts. Xfinity Account number: Xfinity Mobile Account number: ... Go to Quick Pay Access to Xfinity Mobile is included with Xfinity Internet: Shop Internet Find your Xfinity ID Create a new Xfinity ID. Experience a new kind of network. Get everything you need …You have unread emails Check Voicemail · Watch TV Online · Sign out. Back. Your ... Access to Xfinity Mobile is included with Xfinity Internet: Shop Internet.You need to enable JavaScript to run this app.Official Employee. •. 947 Messages. 1 month ago. hannah54, Thank you for reaching out to Xfinity Support. It should be the last 4 digits of your mobile number. Let us know if you still need any assistance. 2. 0.The phone number should still be listed in the app. You would need to select My Phone from the menu for the number that you need to manage. Then select Voicemail from the bottom menu, then Settings from the top left. You would need to set the number of rings to "0" to be sent to voicemail. Below the number of rings is the option to Send ...Xfinity. Learn how to set up voicemail on an iPhone.Browse Coverage & Network. Get 24/7 help with any questions you have. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile.Por eso, hemos creado tres maneras de acceder a ellos: a través de la Voicemail ... Settings (Configuración) ... El logotipo de XFINITY Mobile y el símbolo de la ...Close the Xfinity app and open your phone dialer. Go to Settings > Voicemail. Enable the "Visual Voicemail" and "Voicemail transcription" options. If these are already enabled, disable them, wait a minute or so, then re-enable them. Tap "Change PIN" to verify/change your PIN. Go back to your phone dialer and hold 1 to dial into your voicemail ... Support Home Phone. Manage Calling Features and Voicemail. Learn how to manage your Xfinity Voice settings. Accessing Voice Settings. Sign in to Xfinity Voice Settings using your Xfinity ID and password. Select the preferences you want to change. Preferences Tab Options. Voicemail Indicator Light. Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Select the Voice icon in the drop-down list. Log in using your Xfinity ID or email and password. Ensure you are on the Voice tab. Click the Settings icon in the upper-right corner of the page and click on Settings. Click on Call Forwarding or Advanced Call Forwarding. Click the drop down under Rings to select the number of rings before voicemail.Create and manage Secondary accounts and users. Manage product features. View and pay bills (unless designated as a Manager by the new Primary user). Access ...Go to the Voicemail app's settings, click Notifications, make sure the slider is on. Below "show notifications", there might be other settings with sliders such as "General notifications" and "Voicemails". Those have hidden menus. Click the text (not the slider) of each of those settings and make sure it's set to Alert and not Silent and that ...Change your Voice Security PIN. Click the Account icon and then select Account and Identity. Under Your Information, select Xfinity ID and Security. Scroll down to the Service Access section and select Home Phone Security PIN. On the next page, click Change PIN. Enter your current Security PIN, then create and confirm your New PIN.Oct 5, 2023 · How to set voicemail up. The concern is not "Xfinity App" help related. Topic moved here to the proper help section for assistance. You need to enable JavaScript to run this app.Setting up a router for use with Comcast Internet services involves connecting the modem to the router and the router to the computer. It is a simple task that requires one extra E...Voicemail capacity. Your Xfinity Voice voicemail inbox can store 10MB of audio, which is equal to approximately 85 minutes of voicemails. Once this limit is met, your callers will not be able to leave any additional voicemails on your account. When you're close to reaching your voicemail storage capacity, you'll receive an auto-generated email ...Description. 4. Replay the message. 5. Listen to the message envelope. (The message envelope contains the date, the sender’s phone number (if available), and the message length.) Note: If the caller is a customer of Xfinity Voice and voicemail, the caller's name (if recorded to the mailbox) or phone number (if the name is not recorded) plays. 6.COMCAST BUSINESS VOICEEDGE™ QUICK REFERENCE GUIDE FOR POLYCOM VVX 600/601 VOICEMAIL Set up voicemail To set up your Voicemail: • Press the icon. • Enter your passcode (provided from Comcast Business or your phone administrator) then press . • Follow the audio prompts to create a new passcode and record your name.Close the Xfinity app and open your phone dialer. Go to Settings > Voicemail. Enable the "Visual Voicemail" and "Voicemail transcription" options. If these are already enabled, disable them, wait a minute or so, then re-enable them. Tap "Change PIN" to verify/change your PIN. Go back to your phone dialer and hold 1 to dial into your voicemail ...Feb 27, 2024 · Open your phone’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen ... Ad Choices. Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.If you buy an unlocked device, some carriers allow you to download and use their visual voicemail software and some do not. If you want great visual voicemail which provides great speech to text, use Google Voice. Download the Google Voice app, grab a number. Then forward your carrier provided number to the Google Voice number in this …When it comes to choosing a mobile plan, there are numerous options available in the market. One option that has gained popularity in recent years is Xfinity Mobile plans. One of t...I was also able to locate another Xfinity Forums post that had some steps to ensure alerts are turned on in the settings: You will need to turn on notifications for voicemails in order to receive an alert. You can do this by going to Settings, Apps, Voicemail, and Notifications. You will need to toggle "show notifications" to turn them on.This morning both of our phones received the software update to the January 1 security patch. After completing the update, I then updated Xfinity Mobile Voicemail to the same current version as before (2.10.0.006) and it is now working properly on both devices, including the visual voicemail transcription. I did have to go back into settings to ...Xfinity Mobile is a wireless service provider that offers customers a range of options for their mobile needs. With so many different types of stores available, it can be difficult...
How to set voicemail up. The concern is not "Xfinity App" help related. Topic moved here to the proper help section for assistance.. Tdbank routing nj
Tapping any of the topics displayed will provide more information about managing your Xfinity Voice service, including FAQs: Understanding Account Numbers/Username and PINs; How To Set-up Your Xfinity Voicemail; How To Change the Number of Rings Before Going To Voicemail; Troubleshooting Steps. You will be …Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Features & Settings. Equipment. Xfinity Connect Web. Overview 4 Articles. Downloadable Xfinity Welcome Kits. Xfinity Voice Call Plans Overview. Set Up Your Voicemail from Your Home Phone. eMTA Requirements for Your Xfinity Voice Service.Activating a new line with eSIM using the Xfinity app. Download the Xfinity app from the Google Play Store or Apple App Store. Launch the app and go into the Overview tab. Tap on Activate Xfinity ...Visual voicemail is a phone feature that allows you to interact with your messages differently: Receive and listen to messages in any order. Scroll through messages visually. Save, archive, or delete messages by touch. Get transcription of most messages. Send voice messages via email or text.Ensure mobile data is enabled on your phone and within the app settings: (depending on the phone you have) Applications/Apps>Voicemail (xfinity)>Mobile Data>Allow background data usage & Allow data usage while Data saver is on. Visual VM will not work without data.Power phone off and on after turning off Bluetooth and WiFi. 3.) Test phone, and if ok, turn Bluetooth and WiFi back on. 4.) Power on Apple Watch. Also, it is important to know that if your phone happens to be using 3G cellular data instead of LTE or WiFi, incoming calls are likely to go to voicemail.Features & Settings. Equipment. Xfinity Connect Web. Overview 4 Articles. Downloadable Xfinity Welcome Kits. Xfinity Voice Call Plans Overview. Set Up Your Voicemail from Your Home Phone. eMTA Requirements for Your Xfinity Voice Service.1. Problem with your mobile device. 2. Loading error/service error/frozen screen. 3. Voicemail is disabled. 4. Voicemail is full, and users can no longer keep or record voice messages. 5. Voicemail notification …For the initial setup of voicemail, follow the appropriate steps. The setup call needs to be made from your home phone. Dial *99 or enter the Xfinity Voice number. Follow the recorded prompts to create a password and record a personalized greeting. Note: If you receive a message that says, "You must do your initial setup from your home phone.Download an eSIM or insert or swap an Xfinity Mobile nanoSIM Card. Bring a device to a new line using the Xfinity app. To activate a new Xfinity Mobile line with a device you already own, log in to the Xfinity app to set up your phone on the line. Sign in to the Xfinity app using the Primary user’s Xfinity ID and password. Select the Services ...Swipe the status bar down and touch. Or, touch , then touch & hold. When connected, follow the prompts to manage your messages and mailbox. To set your greeting: Touch >. Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options.I was also able to locate another Xfinity Forums post that had some steps to ensure alerts are turned on in the settings: You will need to turn on notifications for voicemails in order to receive an alert. You can do this by going to Settings, Apps, Voicemail, and Notifications. You will need to toggle "show notifications" to turn them on.Select the Voice icon in the drop-down list. Log in using your Xfinity ID or email and password. Ensure you are on the Voice tab. Click the Settings icon in the upper-right corner of the page and click on Settings. Click on Call Forwarding or Advanced Call Forwarding. Click the drop down under Rings to select the number of rings before voicemail.For the initial setup of voicemail, follow the appropriate steps. The setup call needs to be made from your home phone. Dial *99 or enter the Xfinity Voice number. Follow the recorded prompts to create a password and record a personalized greeting. Note: If you receive a message that says, "You must do your initial setup from your home phone.Are you in the market for a new mobile phone plan? If so, you may have come across Xfinity Mobile during your search. Xfinity Mobile is a wireless carrier that offers a range of pl...To get started, first, open the Phone app on your Xfinity Mobile device. Then, tap on the Voicemail tab located at the bottom of the screen. Next, you’ll need to create a voicemail password. Tap on the “Set Up Now” option and follow the prompts to choose a password that meets the provided criteria.You Can Listen to Voicemail Messages through the Xfinity Connect App on Your Mobile Device. Click on the Menu button in the upper left corner of the Xfinity Connect app. Select Voice from the list of options on the right. Select the message you wish to hear. Playback will begin immediately.You're not signed in to your Google account. For the best help experience, sign in to your Google account.Feb 6, 2024 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. .
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